Warranty Policy

DURATION: We are 100% committed to customer service so therefore we offer a maximum warranty period, this period can vary from model to model and is stated clearly next to each product, subject to certain conditions, set out below. This is normally 1 year and on certain products this is extended beyond this solely by the manufacturer.

THE WARRANTY: Within the given warranty, we facilitate the supply of new parts through the manufacturer and where appropriate advice on fixing the product. In some cases we will require the customer to ship the product back to us for examination and then be reimbursed there shipping if the fault does not come outside our warranty terms. Always save the shipping box, as this is required should the bike need to be collected under warranty. The buyer has full rights to use a 3rd party to examine the fault, so therefore not reliant on our individual companies’ opinion.

WARRANTY DOES NOT COVER:

Damaged Plastic parts and wear and tear on brake pads, tyres, or damage to any part of the product due to abuse or misuse. Warranty doesn’t cover bulbs, brake pads, blocks, bearings, tyres, tubes, chains, sprockets, hangers, cables, lights, locks, peddles, stickers and other items generally regarded as consumables. We will also happily help any customer with a bike outside the warranty period to continue giving you the best customer service possible. The warranty period starts as soon as the bike has been delivered. Labour that occurs outside of our facilities will also void the warranty. Parts that are damaged by accidents, neglect, misuse, abuse will also void the warranty. Warranty also doesn’t cover damage caused by a non-covered part or by any part not purchased from our facility.

Products that have NOT been regularly checked and serviced will also void the warranty. For the warranty to be valid, please check your bike every week. You should also take care to get the bike serviced every 6 weeks.

NOTE: We have the right to determine what damage is due to defective materials and what is due to product abuse or misuse. 

FAULTS: Faults must be reported as soon as reasonably possible by phone or email. We will assess the problem and try to rectify without the need for you to send the product back to us to help save time. We will send out a replacement part, if possible, to be fitted by yourselves with guidance from us. If the problem is found to be due to neglect or not covered under the warranty then we shall fix the problem at a rate of £35 per hour plus the cost of replacement parts.

 

Legal Disclaimer: Compliance with UK Standard (250W) for Bike Products

The following legal disclaimer is provided to ensure clarity and transparency regarding the compliance of the bike products sold on our store, Direct Electric Bikes, with the UK standard of 250W:

Direct Electric Bikes is committed to providing bike products that comply with applicable regulations and standards. We affirm that all bike products offered for sale on our store adhere to the UK standard of 250W as set forth by the relevant regulatory authorities.

However, it is important to note that regulations and standards may vary across countries, regions, or localities. While our bike products meet the UK standard of 250W, it is the responsibility of the user or purchaser to ensure compliance with the specific regulations in their respective jurisdictions.

We recommend that customers familiarize themselves with the local regulations and laws governing electric bikes, including power limits, before purchasing and using our bike products. It is crucial to abide by all applicable laws and regulations to ensure a safe and lawful operation of electric bikes.

Direct Electric Bikes disclaims any liability for non-compliance with regulations or any misuse or improper use of our bike products. Customers are solely responsible for complying with local laws and regulations regarding electric bike usage and any consequences that may arise from non-compliance.

Please note that this legal disclaimer does not constitute legal advice, and customers should seek professional legal counsel for specific questions or concerns related to compliance with electric bike regulations in their jurisdiction.

If you have any further questions or require additional information, please feel free to contact us.